Madni Shop – Refund & Return Policy

At Madni Shop, customer satisfaction comes first. We provide a simple and transparent refund and return policy for our organic honey products.

1. Damaged or Less Quantity

If your parcel arrives damaged, leaked, or with less quantity due to damage, we will:

  • Refund the amount for the damaged or missing quantity, or

  • Send a replacement product, depending on your preference.

2. Return for Quality Issues

Returns are only applicable if the product is spoiled or you believe the honey quality is not good.

In this case, please share a video and images on our WhatsApp showing the issue with the product so our team can review it.

3. Refund or Replacement Time

Once the issue is confirmed, we will refund your amount or send a replacement within 2 days.

4. Conditions

Refund or replacement is applicable when:

  • The product arrives damaged or leaked

  • The quantity is less due to damage

  • The honey appears spoiled or not suitable

5. Return Quantity Policy

✔ The refund or replacement will only be for the same quantity that you return.

6. How to Request a Refund

You can contact us directly through:
Website: https://madnishop.com
Facebook: @madnishop
Instagram: @shop.madni
Phone / WhatsApp:
Phone: 0312-7968726
Phone 2: 0371-4156610

Madni Shop believes in honesty, transparency, and customer satisfaction above everything.